Placing your first order

The options for placing an order are:

l    Print our order form and fax or mail it to us (fax number and mailing address
    are on the order form); or

l     Email your order to us (do not include your credit card number – we will
    call you to get it); or

l     Call us  at (425) 641-3666; or

l     Use your own purchase order form and fax or mail it to us.

Minimum order

Our prices are wholesale and our minimum order for all customers is $100.00.

Payment for your order

We accept VISA, Mastercard, money orders and checks. Checks and money orders will need to be sent to us and we will wait for the checks to clear before shipping merchandise.

Sales Tax

If we are shipping to a location in Washington State, you must have a current business license number on file with us. You can download the form here and fax it to us. For orders shipped outside of Washington State, there is no sales tax.

Shipping

We ship either by USPS Priority Mail or UPS, whichever makes more sense depending upon your location and the amount of your order. We charge you the actual shipping charge plus a $1.50 fee for handling. Please let us know if you have a preference for shipping carrier and if you want overnight, 2-day, or 3-day shipping.

Back Orders

If we are out of stock on a significant portion of your order, we will back order the items and call you when they come in. There will be no shipping charges on back orders.

Sizes and weights of our Hill Tribe products

The items on our product pages are not actual size.  If you click on any image, you’ll be able to see a larger image with a centimeter scale.  Weights of our Hill Tribe items are shown on the product pages so you can estimate your total bill.  Please note that since our Hill Tribe items are all hand made, and not made in molds, the sizes and weights will be approximate.

Catalog

Because our product selection is frequently changing, we no longer send out printed catalogs.  We have created a downloadable file of our product line which we would encourage you to print for yourself if you would like to keep a paper copy available.  Be advised that it will only be updated occasionally, so checking our Product Pages and New Items web pages will keep you current on new items we add to our product line.  If you’d like for us to print and send you a copy of the file, there is a $10 charge to cover our printing and mailing costs.

Satisfaction Guaranteed

Our policy is that if you are not completely satisfied with your purchase, you may return it for a full refund if done so within two weeks of receipt.

Privacy

Somerset Silver will NOT sell, lend, or share your personal information, including email address, with anyone else.